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privacy policy

We are committed to protecting your privacy and the security of your personal information.


Our contact details: Kellie-Jay Keen at

The type of personal information we collect

We currently collect and process the following information:

  • Your name, address, phone number and email address.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Making a purchase or a donation

  • Contacting us for any queries you have


We use the information that you have given us in order to fulfil orders, contact you about those orders, and respond to your queries.  We may also use it to get in touch with you about events, to share news about our organisation, and to let you know about offers.


We may share your information with our associates, and


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation to fulfil your store orders.

  • We have a legitimate interest.


How we store your personal information

Your information is securely stored on password protected computers.  If you haven’t shopped with us for five years we will delete your data from all our systems.  You can ask us to delete it at any time by contacting us at If we ever need to print information it is always shredded immediately after use.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address is:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:


Updated 21 July 2023

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